Retrospective on Retrospectives
One of my favorite frame of discussion regarding ceremonies is Retrospective. It has clear intention and powerful benefits. It gives you the opportunity to stop and take a look at where you are. Did we run in the good direction? Are you we still on the right path? Again, I love the fact that can be a moment to look for solutions or to take out the champagne to celebrate.
But this is not just a story to talk about Retrospectives. I will lay out some steps I took through this journey that may help you.
Everybody knows people are different. Also everybody knows that there are extroverts and introverts. It is known that extroverts get their energy interacting with people, introverts are beings that relax and energize with themselves. So how does a retrospective work when you have introverts in your team? Is it possible for them to survive?
I can share my experience about Agile way of working as an introvert. It's so tiring to connect with people everyday at daily, planning and reviewing your work, so for retrospectives "just give me a break. Don't put me on the spot. Don't drag me in any drama."
It took a long, long time to understand this is not a growth mindset to escape. I just needed some way to find my own expression.
First retrospectives were very cold. It was like robots were talking "beep, boop, I can increase my productivity if my parameters are checked hourly, over" We were all introverts, awkward people. We were good at our jobs, but communication wasn't our greatest skill, it wasn't a skill at all.
The thing with Agile is that everything is an organic and holistic approach of reaching high peaks of performance. That means you have to take into account all parts defining a human, even feelings.
1. Suck it up
So how can you share feelings when you are surrounded by the same scared people as yourself? You don't! Suck it up! You are a not a baby. This is how you have to function. Welcome to the corporate world, where feelings are shut down and performance indicators are priority. Don't get me wrong, you have to deliver, a job is not for therapy, but how can you deliver in an unhealthy place without consuming yourself with anger, disappointment, sadness, reaching a burnout state?
I was taking all in and I was so tired. I tried at some point to talk with my manager about what I felt, but I didn't had the courage; I choked with my own words and "everything was ok". And I think it was ok for him as well, because nobody likes drama and we were delivering quality workflows.
2. Be present
Being present helps you connect with your environment. Be aware of your Agile environment because you can find all sorts of elements that can help you and this is something related to the three pillars of Scrum: Transparency, Inspection and Adaptation. Learn to enjoy the transparency, don’t fall in the notion of reporting to authority. It’s better to appreciate the blue sky when there are no grey clouds.
It was a surprise one day when we heard we were getting an Agile Coach. It was a little bit weird, because we didn't ask for any help and suddenly someone was coming in our "home" telling us stuff about the way we worked for 2 years and "we were doing just great".
Interesting thing is, when an outsider joins, he or she instantly feels the tension and that a dark cloud floats over us.
So the Agile Coach started to challenge our state of being. It was crazy! I just started to cope with the way I felt at work and now somebody pokes us around. I felt some anger, something was unfair, but ultimately I was frightened about the reaction of my peers when they would hear what I was going to say.
3. Have courage and speak your mind
The day came when I lashed out and it felt so good. Releasing all those feelings was powerful. And I kind of did it like this for one year. I felt entitled to say "you have to do this better, you have to change, I was disappointed by your behavior, I expected you to help me more" These statements are valid, but what I want to point out, after spending some time with Agile squads as an Agile Coach: sometimes it's tough to hear only criticism, passing the guilt all over the place.
This step is the crucial one for introverts. The tough thing is to open up and it's still tough for me to do this when I have an audience, but it's the sweetest thing because I am always proud of myself doing so.
All I can say don’t expect to be perfect. Even after some practice. Even though people won’t listen or will judge the way you spoke, you are the only one responsible for the way you feel. You will make mistakes, but you will survive and you will gain great insights about your state. I promise that. Nonetheless, I know it's best to put the cards on the table and set the right expectations.
4. Have courage and go back to step 2
Step 2 is about being present and in fact it’s about listening. So after getting out your side of story, it’s time to listen to others. But don’t worry, it will come naturally, introverts have this skill.
I was saved by becoming an Agile Coach, because I had to really listen my colleagues and I understood that criticizing others is the worst. The great thing is that introverts are great listeners and understand subtleties.
5. Practice the compromise
I think it's very important to invest in a conflict management training for your squads to reach great results. Take some time to understand you have to talk about how you felt in a specific moment, give space for your peers to tell their side of story, together find the positive stuff and make a compromise if needed. It can be messy at the beginning, but with practice you will get nice results.
As an introvert you will be drained of energy, but it's like after a great workout: you are tired, but it's the good kind of tired.
6. Fill the space with nice things
Also, don't forget to say nice things, thanks and compliment your colleagues. This is the real Agile and this is why we love Agile. It brings the best out of people when you really work on it.