Feequently Asked Questions
You, our valued students, have a choice when it comes to picking the right Scrum Certification Program for yourself to advance your career.
And we acknowledge that it is not easy to choose the right program for your specific needs in today’s complex, overwhelmingly overcrowded world of Scrum certifications that are available in the market today.
And yet, based on your feedback, we meticulously created unique Scrum certification programs that are more effective, helpful, useful, resourceful and simpler than our competitors. We used agile principles to simplify unnecessarily complex certification programs that are offered by our profit driven competitors. Our simple and yet effective training programs teach you everything you need to learn about Scrum at your own pace, at the comfort of your own home, today!
This is why our students choose International Scrum Assembly™ over bureaucratic, complex, slow and expensive solutions of our competitors.
This page contains some of the Frequently Asked Questions that we received from our students who have already successfully completed their Scrum certification programs. Our goal is to provide you with all the details you need to help you choose the right Scrum certification program.
If you have any further questions, please do not hesitate to contact us at firstname.lastname@example.org e-mail address. One of our program directors will respond to you in less than 24 hours.
How long do your Scrum certification programs take to complete? How much time do I have to spend to get my certificate?
It is entirely up to you! Once you register; you will study the material we provided, you will take our exam, you will pass it after which you get your official Scrum certificate. For some of our students, this process takes one to three days, while for others it takes less than a day. It takes only a few hours for some of our students --those who are familiar with the Scrum Framework and ready to take the exam. So, it is totally up to you; how quick you would like to proceed based on your current knowledge and available time to pursue your Scrum certification. You have the total freedom to move at your own pace.
Do you issue Open Badge?
Yes, we do! After passing your official exam, you can have your new badge sent to your backpack.
What happens if I fail the exam?
Henry Ford said “Failure is simply the opportunity to begin again, this time more intelligently”. In case you fail the exam, we will first provide you with actionable feedback that helps you identify your knowledge gaps and corresponding sections in the training material. We will then re-activate your exam, for free, so that you can take your exam again when you are ready.
Why are your prices so expensive?
We do our best to keep our prices as low as possible. We give free Scrum training. We share our knowledge with emails. We publish useful content, including videos from industry veterans. At the same time, we are an international operation and we have costs just like any business. To be able to keep serving you, we need to adjust our prices accordingly.
Why are your prices so cheap?
We don't think our prices are cheap. In fact, in an ideal world, everything on this website would be completely free. Unfortunately, we have many expenses. We are an international operation and we constantly improve our training materials, exam questions and articles. We have multiple servers across the world to offer best user experience. To be able to keep serving the Scrum and Agile community, we need to charge for exams. True to our mission, we try to stay as inexpensive as possible.
Do you have money-back guarantee?
Yes! We have 30 days money back guarantee. If you fail exams, or if you change your mind for whatever reason, you can cancel order and receive a full refund. Please keep in mind that processing refunds may take up to 5 business days.
Are my payments secure?
Yes! Our website is secured with HTTPS that provides end-to-end encryption. Our payment processor is stripe.com, a very well-known and reputable international payment processor. Stripe handles all credit card processing activities exclusively; at no point do we receive your credit card information. Since we never see it, we cannot share it, nor have it stolen from us.
What will happen after I register for one of the Scrum Certification programs? Do I have to take my exam immediately?
After your registration there is no hurry to take your exam. You have as much time as you need to prepare for your exams.
There other Scrum Certification programs that cost more than $2000 USD and takes one (or two) weeks of dedicated time. Will your online training materials will give me enough information to pass official Scrum examination?
Yes! Our online training materials will give you enough information that will enable you to pass the official Scrum examination. In fact, more than 85% of our students pass the exam in their first attempt. Scrum is elegantly simple, yet deceptively complex. Our online materials are meticulously designed to provide you with a step-by-step guide to those complexities while retaining basic simplicity.
What are the success rates of Scrum certification programs?
Success rate of Professional Scrum Master Certificate is 97%. Success rate of Professional Scrum Team Member Certificate is 99%. Success rate of Professional Scrum Product Owner is 93%.
When will I receive my results after completing the exam?
You will receive your results in a few seconds. Your questions are randomly (and dynamically) selected from a pool of accredited Scrum questions, and the answers are evaluated in real-time.
When will I receive my certificate after passing the exam?
You will receive your certificate in a few seconds. Your certificate will be generated automatically and accredited with the authorities using REST APIs over internet. It will contain a unique accreditation code that will make your certificate valid and official. You will be able download your certificate immediately in PDF format or able to post it to you professional network like LinkedIn.
What happens if I lose my internet connection in the middle of the exam? Do I need to start over? Do I need to pay again?
No worries. Your progress is saved automatically as you answer each question. You can resume from where you left when you are back online.
I just received my certification. Do I have to pay any recurring fees to stay certified?
No, you don’t have to pay any recurring fees to stay certified. Your certificate is valid for a lifetime except for trainer certificates. To ensure highest quality of training for our students, we require our trainers to stay current with renewed certificates every 3 years.
I live in India and I just received my certificate. I’m wondering if my certificate is valid in USA?
Yes. Our certificates are valid worldwide.